Fos Designs and Services Pvt. Ltd. is dedicated to providing you with an easy, hassle-free online shopping experience and is committed to your satisfaction. We understand the excitement of receiving your new Fos Designs product and want to ensure a smooth and worry-free process.
No Breakage Guaranteed (Limited Warranty)
Fos Designs and Services Pvt. Ltd. provides a limited replacement warranty on breakage in transit. To ensure a quick and efficient resolution in the rare event of damage, please follow these simple steps upon receiving your shipment:
Unboxing Video is Essential: Before inspecting individual items, please create an unboxing video. This video should clearly show the unopened package, the opening process, and the condition of each item as it is revealed. This video serves as crucial evidence for any potential damage claims.
Carefully Inspect the Merchandise (One Box at a Time): After recording the unboxing video, you may begin your detailed inspection. Open one box at a time and carefully examine each item for any signs of breakage. This systematic approach helps ensure that any damage is documented accurately.
Report Breakage: If you find any breakage, email pictures of the broken part(s) along with a still image from your unboxing video clearly showing the damaged item to [email address]. Please include your order number, invoice number, and contact number in the email. This report must be made within 3 days of receipt.
Replacement: We will courier the replacement part(s) to you free of charge within India.
International Shipping:
Please note that we will not be able to provide free shipping of any replacement parts in case of breakage during international shipping transits. For international shipments, please contact our customer service team at [email address or phone number] to discuss specific replacement and shipping options.
